Assistant Claims Manager

Grow with the best. Join a smart, creative, and inspired team that works behind the scenes to support operational excellence. Our functional services teams (FSTs) provide services to 30,000 employees in over 400 locations worldwide. Bringing together individuals with diverse backgrounds, talents, and expertise, our FSTs are vital to making our Company stronger.

Your Opportunity

Investigates, evaluates, and resolves Professional Liability claims primarily in the engineering, architectural, planning and construction fields. Provides a superior level of customer service to internal and external business partners. Administers and resolves claims in a timely manner and in accordance with company, insurer, and regulatory guidelines.

Key Responsibilities

• Promptly investigates all assigned claims for coverage, liability assessment, damages evaluation and subrogation/contribution. Ensures timely disposition of all claims in accordance with company, insurer, and regulatory and statutory requirements.
• Within granted authority, establishes appropriate loss and expense reserves with documented rationale. Maintains and adjusts reserves over the life of the claim to reflect changes in exposure. Notifies appropriate management when exposure exceeds authority. Negotiates claims resolution within granted authority.
• Establishes and executes appropriate action plans for claim resolution including loss cost management.
• Comply with Company’s Claim Management manual requirements.
• Works collaboratively with internal and external business partners in investigating and reaching appropriate disposition of all claims.
• Selects and manages service vendors in accordance with Company guidelines.
• Maintains a strong working knowledge of regulatory and jurisdictional requirements.
• Demonstrates technical proficiency through timely, consistent execution of best claim practices and established claims handling guidelines.
• Communicates effectively with internal and external customers on claims and account issues.
• Maintain and manage a diary system of claims pending to efficiently and effectively resolve all claims.
• Effectively manage litigation process and defense counsel to ensure timely and cost effective outcomes.
• Prepares and submits claim status and excess reports to Company management, primary and excess insurers, and monitoring counsel.
• Potential travel for claims investigations, mediations, arbitrations, depositions, and trials.
• Obtains and maintains state/provincial adjusting licenses, as needed. Ensures that all state/provincial-required Continuing Education Credits are obtained as needed to maintain license and/or designation.
• Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.