Collections Assistant
- 📅
- Oct 15, 2024 Post Date
- 📅
- 240003SB Requisition #
A Collections Assistant reports directly to the Collections Assistant Team Lead on operations activities including Project Management/Leadership reporting, cash related entries & reconciliations and collections. They work with internal and external clients to collect payments on outstanding invoices and research and resolve client billing issues.
Key Responsibilities
- Perform collections on all defaulted accounts, in accordance with Corporate policies and procedures.
- Coordinate payment arrangements with debtors in accordance with the Corporate collections policy.
- Prepare and manage account correspondence including overdue, final and ad hoc notices.
- Field client inquiries on invoices and resolve issues using soft collection skills.
- Contact clients to resolve cash application issues, when required, and work with other Financial Services staff to communicate a resolution.
- Perform record retention responsibilities.
- Partner with Financial Managers and Operation to strategize on specific collection issues and address through a well-defined plan to resolve issues in a timely manner.
- Verify initial client set up information or changes to ensure client database integrity, avoid duplicates clients and ensure accurate billing details.
- Perform credit reviews using the Dun & Bradstreet software tool and provide comprehensive credit recommendations to mitigate any financial risk to Stantec.
- Develop and implement appropriate collection strategies as necessary (liens, outside collection agencies, etc.) in conjunction with other stakeholders.
- Identify process improvement opportunities and escalate to CATL
- Assist with audit client invoicing confirmations
- Ensure all assigned functions are carried out in compliance with approved policies, key controls, and standard practices
- Assist with acquisition
- Perform other similar and related duties as assigned.
Capabilities and Credentials
- Previous experience in a collection-related role
- Solid knowledge of general accounting practices.
- Excellent problem-solving skills
- Excellent customer service and communication skills (written and oral)
- Able to build and foster excellent working relationships
- Adaptability and willingness to embrace change
- Ability to identify potential implications of actions to mitigate downstream financial impacts.
- Oracle experience is considered an asset.
Education and Experience
- High School Diploma with a minimum of 2-3 years’ experience or an equivalent combination of post-secondary education and experience.
- Proficiency in both spoken and written French and English.
- Advanced expertise utilizing a Windows environment, including the full suite of Microsoft office programs, namely, Word, Excel, Outlook, PowerPoint, and Adobe/Reader/Writer.
- A/E industry experience in a professional services environment preferred.
- In this role, they need to have strong communication skills, work well under pressure and deadlines. They need to work independently or as a team and have strong time management skills.