Desktop Support Analyst

Communities are fundamental. Whether around the corner or across the globe, they provide a foundation, a sense of place and of belonging. That's why at Stantec, we always design with community in mind.

We care about the communities we serve—because they're our communities too. We're are designers, engineers, scientists, and project managers, innovating together at the intersection of community, creativity, and client relationships. Balancing these priorities results in projects that advance the quality of life in communities across the globe.

About the role:

We have an exciting opportunity for a motivated Desktop Support Analyst to join our IT Services NZ & Asia team. You will work on site Monday to Friday in our Christchurch office and be responsible for supporting daily IT operations across server services, enterprise applications, desktop and mobile services. Travel will also be required to other offices at times.

Your key accountabilities will include:

• Provide user-facing operational support for desktops and applications.
• Resolve tickets within agreed timeframe.
• Conduct Queue Management activities as well as proactive maintenance and administration of designated services.
• Test and deploy software updates and security patches to servers and workstations
• Participate in IT projects as an operational resource, providing recommendations and performing tasks as required.
• Work outside standard business hours as required and be able to travel across offices.
• Installation and maintenance of AV systems in NZ offices.

 About you:

You may have recently completed Tertiary or industry qualifications in Information Technology (or equivalent), with some experience of working in an IT environment and software management (required) as well as:

Advanced level of knowledge of:

• Microsoft operating systems (Windows 10,11)
• Imaging, configuring desktop and troubleshooting hardware issues
• Office 365 
• ITIL Service Management best practices
• Networking

What we offer: 

Along with a competitive salary we offer many other benefits to ensure your professional development and wellbeing is ongoing. 

• Learning and Talent Development programs.
• Mentoring for you own development.
• Professional Memberships.
• Health Insurance | Income Protection Insurance | Life Insurance.
• Service Recognition Awards.
• Mental Health and Wellbeing programs and support.
• Employee Assistance Programs.
• Options to purchase additional leave.

About us:

The Stantec community unites approximately 31,000 employees working in over 450 locations across six continents. We collaborate across disciplines and industries to bring water, transport and infrastructure projects to life. Our work from initial project concept and planning through design, construction and commissioning is built on a nearly 200-year history. So, when we take on a project, we see the opportunity to make a lasting connection with the people and places where we live and work.

How to apply

Applications close 18th September 2024, please apply directly online.  Please include a cover letter covering your depth of experience on key requirements.