Desktop Support Analyst, Burnaby
Grow with the best. Join a smart, creative, and inspired team that accomplishes operational excellence. Bringing together individuals with diverse backgrounds, talents, and expertise, our 31,000 team members in over 400 locations worldwide are vital to making our Company stronger.
Your Opportunity
Take the first step towards designing your career with Stantec as a Desktop Support Analyst. As a member of a large IT Team, you’ll provide dedicated Desktop support to our local office(s). We offer competitive salaries and opportunities for advancement.
Your Key Responsibilities
- Configuration/reconfiguration of hardware, including workstations and printers
- Analyze and resolve end-user hardware, software and connectivity issues
- Create and update accurate and consistent records of all calls
- Monitor progress on problem resolution and advise users on status of issue
- Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to our internal clients
- Provide excellent client service; while managing multiple service requests
Your Capabilities and Credentials
- Competence in a Microsoft Windows environment including Windows 11, MS Office Suite, Anti-Virus software.
- Knowledge of PC hardware and the ability to set up, configure, and rebuild workstations.
- Have proven troubleshooting skills.
- Exposure to an ITIL and SOX compliant organization a plus.
- Excellent customer relationship, communications and interpersonal skills.
- Must be able to move, carry and manipulate equipment up to 50 pounds.
Education and Experience
- Minimum of 2 years of experience. Technical degree/diploma/certificate in related discipline is required; or equivalent combination of education and experience.
- Classroom training and or experience with SCCM will be considered an asset.
Microsoft Certification in Windows, and/or COMPTIA certification in Hardware will be considered an asset. - Position will primarily work in an office setting. There is regular need to travel to other local Stantec office locations.
- Valid drivers’ license and satisfactory driving record are required.
This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.
Stantec is a place where the best and brightest come to build on each other’s talents, do exciting work, and make an impact on the world around us. Join us and redefine your personal best.