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Business Operations Management
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240003UQ Requisition #

Purpose of Job

The main purpose of this function is to provide leadership to your market aligned teams to ensure alignment to company vision, strategy, initiatives, and culture.  You will be the advocate of the business both internally within Stantec and externally to clients and professional organisations.

You will be aware of the local market and the project pipeline that feeds your teams. You will typically lead or support with positioning and proposal efforts depending on the scale and complexity of the opportunity. Pursuits relevant to your teams are typically led by you or delegated to a Team Leader or team member. You will work closely with the Business Leader (BL), Project Management and Commercial Leader (PMCL), Market Leader (ML), and Practice Leaders (PLs) in your efforts, as well as Group and Team Leaders with similar market alignment within other regions.

You will ensure your teams are fully utilised on projects or when in periods of low project work, focus on activity that creates value. You will work with the PMCL and Project Managers (PMs) to ensure projects are adequately resourced to meet project requirements and that your teams are trained and appropriately skilled.  You will work collaboratively with the regional leadership team to continually seek work for your teams.

Essential Functions

 Support in Operations and Performance

  • Support the Business Leader with monitoring and reporting on the performance of the teams.
  • Work with the Business Leader in preparing annual BC business plans.
  • Contribute to achieving backlog targets specific to your teams within your region.
  • Work with partner Group Leaders (GLs) / Team Leaders (TLs) in other regions to drive collaboration and work sharing across the BC.
  • Responsible for monitoring and maintaining the correct staffing level and shape based on current and future workloads for their teams, and to support needs of other regions where required.
  • Ensure allocated projects and proposals are planned, programmed, and appropriately managed to meet or exceed client expectations. 
  • Support the BC by taking on client ELT roles, as required, to provide governance and oversight of Stantec’s interests.
  • Perform regular administrative tasks including reviews and approvals of weekly timesheets, expense claims, leave applications and IT acquisition requests. 
  • Complete onboarding tasks for new starters and out boarding for exiting staff.
  • Responsible for achieving personal utilization rate.
  • Other duties as reasonably required. 

Client Focus/Business Development and Collaboration

  • Initiate and manage business development opportunities, actively participate in and lead client service through establishing and maintaining strong relationships. 
  • Coordinate resource and technical development requirements with Practice Leaders, technical Discipline Leaders and other Group Leaders based locally and in other BC offices
  • Prepare and/or review proposals, variation estimates, and submission documents, and review and evaluate subconsultant submissions to ensure they are suitable. 
  • Ensure the business delivers work that secures repeat business for valued clients.

People Leadership

  • Participate in projects as either Project Manager, Project Technical Leader or other substantive technical or delivery role.
  • Responsible for the team’s talent management lifecycle including but not limited to; recruitment suggestions, career development, employee engagement, succession planning, coaching and mentoring, diversity and inclusion, and leadership development.
  • Review and monitor staff to ensure that performance objectives are being met, staff are engaged and performance issues are managed promptly, an awareness of mental health, and the general well-being of the staff.
  • Foster a success-oriented environment within the teams by displaying collaborative behaviours and exerting measured and balanced influence. 
  • Uphold a corporate culture that promotes ethical practices, encourages individual integrity, and focuses on the customer and service delivery. 
  • Promote a happy, supportive, and inclusive culture aligned with the core values to support the strategic intent of the business.
  • Be responsible for team utilisation by effective forecasting, networking, business development and delegation and development of backlog. 
  • Assist the BL managing performance and compensation of the teams through yearly employee performance reviews.
  • Ensure all team members have a clear path towards CPEng/ /Relevant Chartered Status (in specialty field), where appropriate. 

Health and Safety

  • Responsible for the health and safety performance within their teams, including the monitoring of leading and lagging indicators.
  • Partner with Health Safety Security Environment (HSSE) to ensure all company safety procedures, legal requirements and specific Health & Safety Regulations are met.
  • Achieve minimum LISI target set by the RD for the annual period.

Quality and Innovation

  • Work with project delivery teams and Practice Leaders to drive quality and timely delivery of project deliverables to meet but preferably to exceed client expectations.
  • Work with the Business Leader to ensure that QSE requirements are met.
  • Work with the PMCL who is ensuring that the Company’s Project Management Fundamentals are adhered to, and that local PM’s who report to the GL have the appropriate tools and training.
  • Complete all work in line with Stantec Core Values and in accordance with the Stantec Quality Systems and Project Quality Procedures.
  • Minimise and control risk by commitment to the Stantec Risk Management Policy, Quality, and Health & Safety programmes and ensuring proactive use of our project management systems.

Education & Experience

  • Relevant tertiary qualification, preferably post-graduate
  • Minimum of 10 years’ related work, leadership, financial management and consulting experience; or an equivalent combination of education and related experience.
  • Professional registration in a related field
     
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