Service Desk Analyst

Your Capabilities and Credentials

• Exceptional written and verbal communication skills will be required in addition to well-developed problem solving and troubleshooting skills.
• The successful candidate should possess the ability to work in a fast paced, multitasking environment.
• A strong knowledge of diverse hardware, software and operating systems with an interest in and taking the initiative to keep current with same.
• Working knowledge of active directory and ITIL processes will also be key to your success.
• Preference will be given to candidates that have related experience with Oracle EBS.
• Strong customer service focus.

Education and Experience

• Post-secondary education in Information Technology
• Minimum of one to two years of IT experience or equivalent along with a strong customer service focus.

This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.

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