Service Desk Analyst

About you | E pā ana ki a koe

We require someone with a professional attitude, proven customer service skills, and the ability to work in a dynamic service desk environment providing quality support to our internal clients. The ideal candidates will possess:

• A can-do attitude and excellent customer service skills, in order to deliver quality support to our customers by acting as their advocate and ensuring they are kept up to date.
• Effective time management, prioritization and multitasking skills.
• Exceptional written and verbal communication skills in addition to well-developed problem solving and troubleshooting skills.
• The confidence to learn quickly and work autonomously.
• Diverse knowledge of hardware, software and operating systems.
• A history of being punctual and dependable.

One to two years’ experience in a similar role, with a strong focus on customer service is preferred. Alternatively, if you are looking for a career change and have excellent customer service and communication skills then apply now and tell us why you are passionate about IT.