ServiceNow Business Analyst

About the role

Our ServiceNow Operations team is seeking an experienced ServiceNow Business Analyst to join us on a permanent, full‑time basis.

In this role, you will work closely with business and technology stakeholders to analyse processes, gather requirements, and help design and deliver scalable ServiceNow solutions aligned to organisational goals. You will play a pivotal role in translating business needs into clear functional documentation and ensuring high‑quality outcomes across the ServiceNow platform.

This is an exciting opportunity to build your career within a collaborative, global consultancy that values innovation, continuous improvement, and professional growth.

Day to day tasks would involve: 

• Collaborating with stakeholders to gather, document, and prioritise business requirements

• Analysing current processes and identifying opportunities to improve workflows using ServiceNow capabilities

• Producing functional specifications, process flows, user stories, and acceptance criteria

• Acting as a key liaison between business users and technical delivery teams

• Supporting testing, UAT, training, and post‑implementation validation activities

To be successful for this role you'll need: 

• A tertiary qualification in Business, Information Technology, or a related discipline

• Experience working as a Business Analyst, ideally within ServiceNow environments

• Strong understanding of ServiceNow modules (e.g. ITSM, ITOM, HRSD, SecOps)

• Familiarity with Agile/Scrum delivery methodologies and ITIL processes

• Excellent communication, analysis, and stakeholder engagement skills

• Certifications such as ServiceNow CSA, CIS, and ITIL v4 will be highly regarded.

What we offer

Along with a competitive salary we offer many other benefits to ensure your professional development & wellbeing is ongoing.

• Genuine Flexible Working Arrangements - Including work from home opportunities, provision for school term contracts, job sharing and part time employment.

• Option to purchase up to 4 weeks additional leave.

• Learning and Talent Development Programs - Including Global programmes, online learning and on-the-job learning

• Mentoring for your own development and the opportunity to mentor others

• A friendly team environment, with dedicated and enthusiastic staff committed to producing high quality service and deliverables

• Professional Memberships

• Salary Continuance Insurance (SCI)

• Mental Health and Wellbeing Programs

• Service Recognition Awards

• Employee Assistance Program

About Stantec

The Stantec community unites over 31,000 employees working in over 450+ locations across six continents. We collaborate across disciplines and industries to bring buildings, energy, resources, water, environmental, transport and infrastructure projects to life.

Our work from initial project concept and planning through design, construction, and commissioning begins at the intersection of community, creativity, and client relationships.

Culture

Stantec is serious about healthy work-life balance, diversity, inclusion & equity, indigenous relations, innovation, community engagement, corporate sustainability, and social wellbeing. We have employee groups for women, LGBTQI+, neurodiversity, and more! Our employees play sport, fundraise, volunteer, learn, and have fun together.

How to apply

If this opportunity is of interest to you, please submit your application online by Wednesday, 13 May 2026.

Applications received after this date may not be considered.

Please note that no agency applications will be accepted at this time.